Privacy.

raoul.studio is a product and engineering studio run by Raoul Guillermo, based in the EU. For anything in this policy — or to exercise your rights — reach us at [email protected].

For the purposes of the GDPR, raoul.studio is the data controller for the personal data described here.

We only collect personal data you give us or that your browser sends when you use the site:

• Contact form: your name, email address, optional company name and the message you write.
• Technical data: when you submit the form we store the IP address and browser user-agent of the request, to protect against spam and abuse.
• Language preference: a small "lang" cookie remembers which language you chose to read the site in.

We use your contact details and message for one thing: to read and reply to your enquiry. The legal basis is our legitimate interest in responding to people who contact us, and taking steps at your request before any possible agreement.

We use the technical data (IP, user-agent) on the basis of our legitimate interest in keeping the form secure and free of spam. The language cookie is a functional cookie set on the basis of your choice.

The site uses a single functional cookie ("lang") to remember your language. We do not use advertising cookies, and we do not run third-party tracking or profiling on you.

We keep the number of third parties small. The ones that may handle your data are:

• SendGrid (Twilio Inc.) — delivers the contact-form email to us. Your name, email and message pass through it.
• Our own servers — the website is hosted on infrastructure we manage, and contact submissions are stored in our database there.

SendGrid (Twilio) is a US company, so sending a contact email may involve transferring your data outside the EU. Where that happens, it is covered by appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

We keep contact submissions for as long as we need them to handle your enquiry and for our own records, and no longer than necessary. You can ask us to delete your data at any time.

Under the GDPR you have the right to:

• access the personal data we hold about you;
• have it corrected or deleted;
• restrict or object to how we use it;
• receive it in a portable format.

To exercise any of these rights, email [email protected]. If you believe we’ve mishandled your data, you also have the right to complain to your local data protection authority — in the Netherlands, the Autoriteit Persoonsgegevens.

We take reasonable technical and organisational measures to protect your data, including transport encryption and restricted access. No system is perfectly secure, but we keep the attack surface small by collecting little in the first place.

The website and any tools or software we make available are provided on an "as is" and "as available" basis. We take reasonable care to keep them secure and running, but no software or online service can be guaranteed to be completely safe, uninterrupted or error-free.

To the fullest extent permitted by law, raoul.studio is not liable for any loss of data, downtime, security breach, unauthorised access, or any direct or indirect damage arising from your use of — or inability to use — the website or our software, including incidents outside our reasonable control such as third-party hacks, attacks or service outages.

Nothing here limits any rights you have under the GDPR, or any liability that cannot legally be excluded — including liability for intent or gross negligence.

We may update this policy as the studio changes. When we do, we’ll update the date at the top of this page.